Shipping policy

1. Processing Time:

• All orders are processed and shipped within 1-2 business days (excluding weekends and holidays).
• Once your order is shipped, you will receive a tracking number via email so you can track the status of your shipment.

2. Shipping Methods & Delivery Times:

• We offer the following shipping options:
  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
• Delivery times may vary depending on your location, weather conditions, and carrier delays. Please note that we cannot guarantee delivery dates for standard shipping.

3. Shipping Costs:

• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
• We offer free standard shipping on orders over $75 within the U.S.

4. International Shipping:

• We do offer international shipping. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
• Please note that delivery times for international orders may vary depending on your country’s postal system.

5. Order Issues & Delays:

• If there is an issue with your order or if there is a delay in delivery, please contact us at [Customer Service Email] and we will assist you in resolving the issue.
• We are not responsible for lost or stolen packages once they have been marked as "Delivered" by the carrier. Please ensure the delivery address is correct before placing your order.

6. Package Tracking:

• Once your order has been shipped, you will receive an email with your tracking information.
• If your tracking number shows "Delivered" but you have not received your package, please contact the carrier directly or reach out to us for assistance.

7. Damaged or Incorrect Items:

• If your order arrives damaged or with incorrect items, please contact us immediately at contact@virgolashlab.com. We will resolve the issue by sending replacements or processing a refund.

Thank you for shopping with us! We are committed to providing you with a smooth shopping experience and ensuring your eyelash products arrive safely.